Privacy Policy

This Privacy Policy describes how Compliance Nexus (Compliance Nexus Training Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are

We operate a professional training platform specializing in regulatory compliance and reporting standards, including IFRS and Canadian GAAP training for financial analysts in Winnipeg. We serve as the data controller for any personal information collected through our website and services. Our commitment is to maintain the highest standards of data protection and privacy compliance in accordance with Canadian privacy legislation.

Information We Collect

We collect personal information when you interact with our website and services. This includes:

• Contact information: name, email address, phone number, and business details provided through registration forms
• Course enrollment data: details about training programs you register for or complete
• Technical information: IP address, browser type, device information, and pages visited
• Usage analytics: how you interact with our website, including time spent on pages and features accessed
• Communication data: messages, inquiries, and feedback you send to us
• Cookie data: information collected through cookies and similar tracking technologies

Legal Basis for Processing

We process your personal information based on several legal foundations. Where you have explicitly consented to our data collection—such as subscribing to our newsletter or registering for training programs—we rely on your consent. We also process information based on legitimate interests, including improving our services, maintaining website security, and enhancing user experience. Additionally, we may process data when legally required to do so by Canadian regulations or other applicable laws. We only collect information necessary to fulfill these purposes and will not use your data beyond what you have authorized.

How We Use Your Information

Your information enables us to provide, maintain, and improve our training services. We use your data to:

• Process your course registrations and deliver training content
• Send you course updates, materials, and completion certificates
• Respond to your inquiries and provide customer support
• Analyze website usage to improve our platform and user experience
• Send marketing communications about new courses and services (with your consent)
• Ensure website security and prevent fraudulent activity
• Comply with legal obligations and regulatory requirements

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods include:

• Contact form inquiries and messages: retained for up to 24 months after your last interaction with us
• Course enrollment and training records: retained for 36 months to maintain training history and certification documentation
• Analytics and usage data: retained for up to 12 months to analyze platform performance
• Server logs and technical data: retained for up to 12 months for security purposes
• Marketing communication preferences: retained until you unsubscribe or request deletion

After these periods expire, we securely delete or anonymize your information. If you request deletion of your data, we will remove it within 30 days unless legal obligations require us to retain it longer.

Your Privacy Rights

You have important rights regarding your personal information. You may request access to the data we hold about you and receive a copy in a portable format. You have the right to correct any inaccurate information and to request deletion of your personal data, subject to certain legal exceptions. You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You also have the right to restrict how we use your information and to object to certain processing activities. If you wish to exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. We use both essential cookies (required for basic functionality) and analytical cookies (to improve our services). You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our website. For detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure authentication protocols, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and keep your login credentials confidential.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your information only when necessary to provide our services, such as with hosting providers and email service providers who are contractually obligated to protect your data. We may also disclose information when required by law or to protect our legal rights. Any third parties we work with are carefully selected and required to maintain the same level of data protection as we do.

International Data Transfers

Your information is stored and processed in Canada. We do not routinely transfer personal data outside of Canada. If we do transfer data internationally, we ensure adequate safeguards are in place to protect your information in compliance with Canadian privacy laws.

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the appropriate Canadian data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada, which oversees federal privacy matters and handles complaints related to personal information protection. Provincial regulators may also have jurisdiction depending on your location. We encourage you to first contact us directly to address any concerns before filing a formal complaint.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our website following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.